How To Become a Customer Service Champion | Dr. Kelly Henry

by | Jan 6, 2021

Great Customer Service

Audio Podcast

Dr. Kelly Henry, an award-winning chiropractor, has made a difference in the medical industry through exceptional customer service.

Learn how to be the best part of your client’s day with Dr. Henry. In this podcast, he shares his secrets to creating good long-term client relationships. He talks about customer perception, proactive customer service, being relationship-oriented, and having the service mindset.

Dr. Kelly Henry has been in the health industry as a chiropractor for more than 20 years. Exceptional customer service was the secret ingredient for his success, growing his business nationwide.

In 2018, he retired from private practice and dedicated himself to educating and training business owners on how to build client relationships and increase their customer retention rates to grow their profits.

Timestamps:
00:00​ – Intro
00:27​ – Dr. Kelly Henry Background
02:48​ – Customer Service Experience
03:46​ – Good Example of Customer Service
05:28​ – 3 Most Important Customer Service Skills
07:45​ – Customer Service Expectations
10:31​ – Be the Best Part of Your Customer’s Day
12:57​ – Moment of Truth in Customer Service
15:12​ – Employee Philosophy of Dr. Kelly Henry
17:42​ – Service Recovery | How to Win Back Lost Customer
23:42​ – Customer Service Audit
25:24​ – How To Deal With Difficult Clients
29:05​ – How to Handle a Bad Online Review
32:14​ – Define and Deliver Exceptional Customer Service | Dr. Kelly Henry

Video Podcast

Follow Dave’s YouTube Channel

Other Podcasts You Might Enjoy

Focus on Personal Growth and Development

Focus on Personal Growth and Development

Audio Podcast On this episode of The Inside BS Show, Nickola Gelormino and Dave Lorenzo discuss the importance of personal growth and overcoming the fear and lack of support that often hold us back. Nicki shares her personal experience of wanting to try stand-up...

read more
How to Behave at a Holiday Party | Show 205

How to Behave at a Holiday Party | Show 205

Audio Podcast In this episode, Nicola Gelormino and Dave Lorenzo share five tips for a great holiday party experience. They discuss the importance of not overindulging in cocktails, keeping conversations positive and light, avoiding sales pitches at holiday parties,...

read more
How to Talk About Mental Health at Work | Show 205

How to Talk About Mental Health at Work | Show 205

Audio Podcast This episode of The Inside BS Show focuses on fostering a mentally healthy workplace. Dave and Nicola discuss the importance of mental health, the need for conversations about wellbeing, promoting well-being in the workplace, providing access to mental...

read more

Are You Ready To Take Your Professional Practice from

Six Figures to Seven?

Discover The

“FOOLPROOF PROPRIETARY PROCESS”

guaranteed to help you make more money, and get home on time for dinner every night!